Everything, answered.

Section 01

Communication & Support

• 01How do I get in touch with Seville Property Group?+
  Our team is available to assist you through the resident portal or by email at info@sevillepropertygroup.com. We aim to respond to all inquiries within two business days.

• 02Who handles billing or account-related questions?+
• 03Where should formal notices be sent?+

Section 02

Rent & Payments

• 01When is rent due?+
  Rent is due on the first day of each month.

• 02How do I make a payment?+
• 03Are late payments subject to fees?+
• 04Can I access payment records?+

Section 03

Utilities & Services

• 01How do I set up electricity?+
  If your unit requires electricity to be set up in your name, service must be arranged with NB Power prior to your move-in date to ensure uninterrupted service. You can contact NB Power at 1 (800) 663-6272.

• 02Do I need to set up utilities before moving in?+

Section 04

Maintenance & Emergencies

• 01How do I request maintenance?+
  Service requests can be submitted quickly through the resident portal.

• 02What if it is an emergency?+
• 03What qualifies as an emergency?+
• 04How quickly are requests addressed?+
• 05Will I need to be present?+

Section 05

Notices & Moving

• 01How much notice is required to vacate?+
  Notice periods are outlined in your lease and must comply with the New Brunswick Residential Tenancies Act. Three months written notice is required.

• 02What is the process for moving out?+
• 03When is my deposit returned?+

Section 06

Resident Insurance

• 01How do I get tenant insurance?+
  APOLLO Insurance is our preferred insurance provider, providing customized coverage that meets our lease requirements with a 10% tenant discount and a Best Price Guarantee. Rated 4.7/5 on Google, tenant insurance provided by APOLLO is always at a great rate.Get a quote and purchase tenant insurance in less than 2 minutes ↗

• 02Why do I need tenant insurance?+
• 03Is insurance required?+
• 04What does my policy need to include?+
• 05When do I provide proof?+

Section 07

Living at Seville

• 01Are pets permitted?+
  Select properties welcome pets, subject to approval and a signed Pet Addendum. Please contact our team to confirm eligibility.

• 02Is smoking allowed?+
• 03What about noise and community standards?+
• 04How is parking managed?+

Section 08

Access & Security

• 01What if I lose my keys or fob?+
  Please notify us promptly. Replacement and reprogramming services are available and may be subject to a fee.

• 02Am I allowed to change locks?+

Section 09

Entry & Inspections

• 01Will management require access to my suite?+
  From time to time, access may be required for maintenance, inspections, or showings.

• 02Will I receive notice?+