At Seville Property Group,

we are committed to delivering a seamless,

elevated rental experience.

How do I get in touch with Seville Property Group?

Our team is available to assist you through the resident portal or by email
at info@sevillepropertygroup.com. We aim to respond to all inquiries within one
business day.

Who handles billing or account-related questions?

For statements, receipts, or payment support, please
contact accounting@sevillepropertygroup.com.

Where should formal notices be sent?

All official notices, including notice to vacate, must be submitted in writing
to info@sevillepropertygroup.com.

When is rent due?

Rent is due on the first day of each month.

How do I make a payment?

Residents can enjoy a secure, convenient payment through pre-authorized payments.

Are late payments subject to fees?

Late payments may incur charges in accordance with your lease agreement.

Can I access payment records?

Yes, detailed payment history and receipts are available within your resident portal at
any time.

How do I set up electricity?

If your unit requires electricity to be set up in your name, service must be arranged with NB
Power prior to your move-in date to ensure uninterrupted service. You can contact NB Power
at 1-(800)-663-6272.

Do I need to set up utilities before moving in?

Yes, where applicable, residents are responsible for setting up utilities such as electricity,
internet, and cable prior to their move-in date.

How do I request maintenance?

Service requests can be submitted quickly through the resident portal.

What if it is an emergency?

You can contact our on call team at 506-962-5179. In case of a fire, smoke, or gas-
related issues, please contact 911 immediately, and then contact our maintenance
team.

What qualifies as an emergency?

Situations requiring immediate attention include:

• Loss of heat during winter months
• Active water leaks or flooding
• Fire, smoke, or gas-related concerns

How quickly are requests addressed?

We prioritize all requests based on urgency. Non-emergency items are typically
addressed within 1–3 business days, while emergencies are handled promptly, 24/7.

Will I need to be present?

In most cases, permission to enter is granted upon submission of a request. We will
always communicate in advance when access is required.

How much notice is required to vacate?

Notice periods are outlined in your lease and must comply with New Brunswick
Residential Tenancies Act. 3 Months written notice.

What is the process for moving out?

Once notice is received, our team will provide a detailed move-out guide, including
expectations for cleaning, key return, and final inspection.

When is my deposit returned?

Security deposits are processed in accordance with provincial guidelines following
inspection and account reconciliation.

How do I get tenant insurance?

APOLLO Insurance is our preferred insurance provider, providing customized
coverage that meets our lease requirements with a 10% tenant discount and a Best
Price Guarantee. Rated 4.7/5 on Google, purchase tenant insurance provided by APOLLO is
always at a great rate. Get a quote and purchase tenant insurance in less than 2
minutes.

Why do I need tenant insurance?

Tenant insurance helps pay for any loss or damage to personal property, protection if
you’re found responsible for property damage or injury, and helps pay for hotels and
food if you’re forced out of your home due to a covered event. Coverage is provided by
our preferred partner, APOLLO Insurance, for all these situations with a 10% discount
for our residents. Get your tenant insurance quote.

Is insurance required?

Yes, all residents are required to maintain valid tenant insurance for the duration of their
tenancy.

What does my policy need to include?

Coverage must include a 2 Million liability protection and contents insurance, as outlined
in your lease agreement.

When do I provide proof?

Proof of insurance is required prior to move-in and must remain current at all times.

Are pets permitted?

Select properties welcome pets, subject to approval and a signed Pet Addendum.
Please contact our team to confirm eligibility.

Is smoking allowed?

Our communities are professionally maintained as non-smoking environments unless otherwise specified.

What about noise and community standards?

We are committed to a refined living experience. Residents are expected to respect quiet enjoyment at all times.

How is parking managed?

Parking arrangements vary by property. Full details are provided within your lease or upon request.

What if I lose my keys or fob?

Please notify us promptly. Replacement and reprogramming services are available and may be subject to a fee.

Am I allowed to change locks?

No, this is not allowed. For security and consistency, all lock changes must be coordinated through our team.

Will management require access to my suite?

From time to time, access may be required for maintenance, inspections, or showings.

Will I receive notice?

Yes, notice will always be provided in accordance with provincial requirements, except in emergency situations.

Our team is here to ensure your experience is seamless and well-supported.
For any additional questions, please contact us at info@sevillepropertygroup.com or through your resident portal.